Shipping and Returns

Returns and Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at info@sparklingmkm.com.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need to include the receipt or proof of purchase with the return.

The return item needs to be posted to our warehouse at Unit 1, 23 Heath St, Lonsdale SA 5065, Australia. Unless stated otherwise, return postage costs are the responsibility of the customer and are non-refundable. Once we've received and inspected your return, we'll let you know via email if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. We cannot accept returns on sale items or custom orders.

The fastest way to exchange an item is to return it, and once the return is accepted, make a separate purchase for the new item.